FREQUENTLY ASKED QUESTIONS
Can I add an authority to leave instruction so my beer can be left if I'm not home?
By default, we’ll leave your order in a safe place. But we’re a friendly mob so we’ll knock on the door and check if your home as well. If no one is home and we can’t leave your delivery in a safe place, we’ll take it back to My Shout HQ and get in touch to make alternative delivery plans. We’ll have a crack at delivering your shout two times. After this, the delivery will be forfeited.
Can I pick up my shout?
At this stage, My Shout is delivery only and we do not offer a pickup service.
What happens if my delivery details were incorrect?
If there has been a delivery issue at our end we will re-deliver the package at no additional charge. If the delivery details you provided were incorrect we will contact you to arrange for re-delivery. We’ll have a crack at delivering it again for you, after that, you owe us a beer for driving around in circles and the order will be forfeited.
Can I add delivery instructions?
Yes. When placing your order you can indicate any specific delivery instructions you may have in the comments box. We’ll do our best to make this happen. If we can’t, we’ll let you know.
How much is delivery?
Shipping is included in the price of the shout. Too easy.
Can I ask that a parcel be left unattended?
By default, we’ll leave your order in a safe place. But we’re a friendly mob so we’ll knock on the door and check if you’re home as well. If no one is home and we can’t leave your delivery in a safe place, we’ll take it back to My Shout HQ and get in touch to make alternative delivery plans. We’ll have a crack at delivering your shout two times. After this, the delivery will be forfeited.
Can you deliver to a PO Box?
Not at this stage.
Can I place an order from overseas to have it delivered to an Australian address?
Yes most definitely. The only catch is, we can only deliver to Australian addresses at this stage. Hopefully, world domination isn’t too far away and we can be shouting beers all over the world, but for now, we have a limited delivery area.
Can you deliver to a hotel, office or hospital?
We sure can but we need all the info. For business, hotel, hospital addresses you will need to provide all the required detail to ensure the parcel can be delivered. This includes, but is not limited to business name, recipient’s name, level, room number, building, division, ward, etc. Should a parcel not have the correct address provided we are not liable for the non-delivery of a parcel.
Can you deliver to Australia Post Parcel Lockers?
Not at this stage.
Where do you deliver?
At the moment we’re just finding our feet, as such, we can only deliver to Australian residential addresses. We’re working on expanding our delivery area but you have to walk before you can run!
Can you delay a parcel from being shipped?
This is a tricky one, after you place an order, get in contact with us and we’ll do our best but we can’t promise anything. The best bet is to place your order when you want it delivered and it’ll be sent within 1 week asap.
I have a discount code, is it per order or for the whole cart?
It’ll be for that shout. We only send one shout per order and your discount will apply to that. My Shout reserves the right to cancel all promotions at any time.
Be a good mate and don’t send rude or inappropriate messages. If you do, we reserve the write to remove it, alter it or not include it at all. And where’s the fun in that?
Can I write anything on my message to my mate?
We’re a pretty cruisy bunch of guys but when you’re writing a note, have a think about if you would say it to your mother or not. If you wouldn’t, then it’s probably not appropriate to write it in this space. If we think it’s on the wrong side of appropriate, we reserve the write to remove it, alter it or not include it at all.
I want to send lots of beers, why can I only send a 6 pack?
Great question, we love beer too but MyShout isn’t a beer delivery service, we’re about helping friends to connect. The beer and the note is the icebreaker to help make this happen. For that reason we have decided to limit every shout to 6 beers.
How come my message to my mate was altered?
We want to avoid lawsuits and angry customers so inappropriate messages will be altered or removed altogether.
How come the picture wasn’t included on my message?
In the same way that writing something inappropriate isn’t ok, sending inappropriate pics isn’t cool either. Sure, make it funny, but keep it clean as well.